Returns & Exchanges Policy

At World Wine, we strive for excellence in every bottle, but if your selection arrives damaged or incorrect, we offer a 30-day return window for unopened products. Please note that due to health and safety regulations, we cannot accept returns on bottles that have been opened or consumed.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a photo of the damaged or incorrect bottle within 30 days of delivery.

• 2.
  Receive Authorization

  Our wine experts will review your request and issue a Return Merchandise Authorization (RMA) number along with a prepaid shipping label if applicable.

• 3.
  Pack with Care

  Securely place the unopened bottle back in its original protective packaging to ensure it does not break during transit.

• 4.
  Refund Processing

  Once our cellar team inspects the returned item, we will process a full refund to your original payment method within 5-7 business days.